Shipping & Returns

Shipping & Returns

PROCESSING TIME
Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our warehouse for shipment.

Please note, credit card processing can take up to 3 business days (depending on the accuracy of the information given to us by the customer). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment.
If the item(s) on your order are in-stock, we will ship them as soon as possible from our warehouse or from our Distribution Warehouses. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehous.

SHIPPING AND HANDLING RATES
Our customer-friendly shipping schedule is calculated on the estimated cost of your shipment and the TYPE OF SHIPPING SERVICE that you specify (ground, air or overnight). Shipping and handling charges will be applied to all orders placed with us. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. Should you have any questions or concerns regarding these charges, feel free to contact us.

Please note that order shipments returned to Divashoepalace.com due to incomplete/incorrect postal information or refused entry by customs may be subject to a 20% restocking fee.

CUSTOM AND DUTY
Orders may be subject to import duties and/or taxes upon reaching the destination country. Any additional charges are the responsibility of the addressee, as Diva Shoe Palace has no control over any foreign duty or additional taxes charged.

Please note that order shipments returned to divashoepalace.com due to failure to pay import taxes or custom duties may be subject to a 20% restocking fee.

RETURN POLICY& LIMITED GUARANTEE AGAINST DEFECTS
We have a no questions asked 14 day return policy. Please note 14 days is counted from the day your order was delivered.

If you are unhappy with your purchase for any reason, please contact us to initiate your return. We will provide you with a RMA number (Return Merchandise Authorization Number). Please package your item back into it's original packaging with a note stating your name, address, phone number and RMA number.

If an item arrives damaged or defected, you have 7 days, from the day your package was delivered, to contact us to let us know.

Your account will be credited with the refund when we receive the returned merchandise. You will receive an email confirmation once your return has been processed.

Shipping charges are non-refundable. Customer is responsible for all return shipping fees.

All items marked Final sale cannot be returned. Please read all descriptions carefully and contact us with questions before purchase, if needed.